RETURN AND REFUND POLICY
No Returns on Consumable Products
Due to the nature of our products, we do not accept returns on teas, botanicals, or other consumable items. All sales are final once the product has been shipped. This policy ensures the quality, safety, and freshness of our botanical products for all customers.
Our Commitment to Your Satisfaction
While we cannot accept returns, your satisfaction is our priority. If you experience any issues with your order—such as damaged items during shipping, incorrect products, or quality concerns—please contact us within 7 days of receiving your order at [your email] or through our contact page.
We will work with you directly to resolve any concerns and ensure you're happy with your purchase. Solutions may include replacement products, store credit, or other accommodations on a case-by-case basis.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us immediately with photos of the damaged items and packaging. We will arrange for a replacement or provide an appropriate resolution.
Wrong Item Shipped
If you receive an incorrect item, please notify us within 7 days of delivery. We will send you the correct product at no additional cost.
Contact Us
For any questions or concerns about your order, please reach out to us at [your email]. We're here to help and will respond within 1-2 business days.